Posts Tagged ‘support’

Of all the network solutions available, wireless internet gives you the freedom to be online without the need for extensive cabling.However, wireless internet connections are also more vunerable to cyber attacks – particularly if it is inactive for long periods.  If you are having trouble with your wireless network, the following list of network support pointers should help to set you right.

1) Power cycle the system by shutting it down and switching it back on after a minimum of 30 seconds.

2) Try checking the network settings to verify the IP address as well as other related information.

3) Determine whether your network card is working adequately.Try to identify the malfunctioning adapter by disabling the cards one by one.

4) Try moving one of the portable hosts (e.g a laptop) closer to the router.If you find that it ia working better then interference of low signal strength is the reason for the poor internet access.

5) Check the functioning of the wireless router as well as the access points.Adjust the antenna in order to get the optimum signal.Most wireless routers should come with omni-directional antennae to send signals in all directions – a situation appropriate for a square shaped network.

6) Try changing the location of the router and access point.  They should ideally be placed centrally between all computers.

7) Examine the signal strength by using the monitoring utility that typically comes with the access point.

Check that all the devices are showing the correct lights.There is no universal standard to indicate wireless router functionality so ensure that you check the devices manuals to see which light indicates what function.

9) Use wireless internet utilities to check the SSIDs and channels neighbouring wireless networks are using.

10)  Check that the correct drivers have been installed.

11)  Check the configuration settings for encryption keys.

If you are still struggling then it can be a good idea to contact the manufacturer of your wireless router or a network supports solutions company.